Frequently asked questions

hotel policies

  • Check-in time is after 3PM and check-out time is at 11AM. If you arrive early and your room is ready and available we will happily check you in. If the room is not available, we can store your luggage until it is. Feel free to enjoy our private pool deck and grab a bite and drink or we can provide you with complimentary amenities to enjoy the beach across the street.

    Late check-outs are subject to availability and the following charges apply: 12pm checkout is $75; 1pm checkout is $150; 2pm checkout is $200.

  • Reservations must be guaranteed by a major credit card when you book. Must be at least 21 years of age to check-in. For security purposes, please provide a valid government or state-issued photo ID at check-in.

    We charge the first night's room rate plus tax in order to guarantee a reservation. We charge the remainder of the room night's rates plus tax on the last day of the respective cancellation window. All remaining fees (such as daily amenity fee and parking fee) are charged upon check-out.

    We accept the following credit cards: American Express, Visa, Mastercard and Discover. We do not accept certified, cashier’s or personal checks or cash.

  • Cancellations must be made at least 3 days prior to arrival by 3:00 PM EST and are subject to a $25 cancellation fee per room. No cancellations or modifications are allowed within 3 days of your reservation, and the full amount of the stay (including room rate, tax, and any applicable fees such as the nightly amenity fee) will be charged. There is no cancellation fee if you cancel within 24 hours of booking your reservation. 

    Please note that packages may have their own specific cancellation policies. Refer to the individual package details for more information.

    Cancellations are considered confirmed cancellations upon receipt of a cancellation email. Modifications are considered confirmed modifications upon receipt of a revised confirmation email. If you do not receive the aforementioned emails, please call or email us.

  • We love pets, however, we are not a pet friendly hotel. We admit certified service animals as defined by the Americans with Disabilities Act (ADA). The act requires that the animal be trained in a specific service to aid its owner. Comfort or support animals are not recognized by the ADA. Service animals must be on leash at all times outside of guest rooms.

    Any unauthorized pets found on property will incur a mandatory $500 deep cleaning charge.

  • Room rates are subject to the following nightly taxes and fees:

    • 15% room occupancy tax

    • Tourism assessment fee 0.195%

    • Daily Amenity Fee: $35 (plus tax) which includes:

      • Guest-only restaurant

      • Complimentary high-speed Wi-Fi

      • Complimentary in-room filtered water

  • We are pleased to offer complimentary parking across the street at the 18th Street Parking Lot from November 1st through March 31st. From April 1st through October 31st, parking is available for $30 per night, per vehicle.

  • The Sitio is a non-smoking property. A smoking cleaning fee of $500 will be assessed in the event smoking does occur in the guest rooms, balconies or common spaces.

  • Commercial photography, production shoots and filming are not allowed on the property without prior written consent and an additional fee of $2,500. No exceptions. Permits may also be required.

  • Guests traveling with a total of 5 or more rooms are considered a group booking, regardless of if the reservations were made by each individual guest. Group bookings automatically incur an extended 30 day cancellation policy.

    If you would like to reserve over 5 rooms up to a full buyout of the hotel (20 rooms), please email events@thesitiovb.com for rates and availability.

Rooms & Suites

  • We offer a variety of accommodations, including rooms with king beds, double queen beds, and our one-of-a-kind Bunk Suite featuring four queen beds. For an elevated experience, our Cove and Tidal Suites provide additional space, with the Cove Suite offering a dining area and the Tidal Suite featuring a living room.

  • Room capacities are based on two guests per bed. Our King rooms accommodate up to 2 guests, double Queen rooms accommodate up to 4 guests, and our Bunk Suite—with four Queen beds—can accommodate up to 8 guests.

    If you are traveling with a child please contact us directly at info@thesitiovb.com.

  • We have three sets of adjoining rooms. Please email the front desk at info@thesitiovb.com  for assistance.

  • We offer both cribs and play pens. Please email the front desk at info@thesitiovb.com for assistance.

  • We do not offer rollaway beds in guest rooms.

  • Our hotel has one room with Double Queen beds available for ADA access.

  • Commercial photography, production shoots and filming are not allowed on the property without prior written consent and an additional fee of $2,500. No exceptions. Permits may also be required.

  • Guests traveling with a total of 5 or more rooms are considered a group booking, regardless of if the reservations were made by each individual guest. Group bookings automatically incur an extended 30 day cancellation policy.

    If you would like to reserve over 5 rooms up to a full buyout of the hotel (20 rooms), please email events@thesitiovb.com for rates and availability.

other

  • Our Front Desk team can coordinate transfers to/from the Norfolk International Airport (ORF; 16.5 miles / 26.6 km one way). Transfers are subject to additional charges and require 72 hours advance notice.

  • Uber and Lyft are available in the area. Based on our location we recommend scheduling a car share in advance. If you prefer to use a taxi please contact the Front Desk.

  • Gift cards are available for purchase online or on property. Gift cards do not expire.